Iconic Watches prides its self on providing the following service:

• Over 5000 satifsied customers from the UK and 19 other countries around the world
• Over 66 Years of experience in the watch trade
• Registered member of the National Association of Goldsmiths
• Highly active Ebay account trading for over 6 years.
• High level of staff knowlegdge.
• We are specialist's in fine watches, diamonds, jewellery, antiques, coins and gold bullion.
• See opposite to view some of our successful feedback.

Our highly respected position throughout the international watch and diamond community means that a discerning client can have total confidence when enquiring about or purchasing an item.

Terms and Conditions

• Dealer status and authenticity

  We are not authorised dealers for any of the manufacturers we feature on the site. The brand new watches that we sell are identical to those supplied by the authorised dealers. We act as agents for our customers in the purchase of watches ordered.
  
  EVERY WATCH WE SELL HAS BEEN AUTHENTICATED BY EXPERTS.

  Definition of terms

  Brand New: These watches are sourced from authorised dealers and supplied with the manufacturer's international warranty and all associated packaging, instruction manuals and paperwork. Pre-Owned: These watches have previously been owned. All 'pre-owned' watches have been given a full service prior to sale and carry a minimum of 1-years 'parts & labour' warranty.

  Sage Pay

  This is a highly secure online payment process. If you have any questions about this process please ask a member of Iconic Watches staff or your bank who should be able to provide you with all the information you need.

Website Errors




Iconic Watches tries to ensure that every effort is made in the accuracy of our prices and information, in the event of a mistake or typographical error we reserve the right to correct those errors. Any transactions that have taken place on misinformation or inaccurate prices, Iconic Watches reserves the right to cancel the transaction with no further liability on its part.




Site Content




The content of the site is an invitation to treat not an offer. Acceptance of the offer is at the point when the order has been manually reviewed by a Iconic Watches member of staff (within 48 hours)


Deposits Ordering a watch

You are welcome to pay a depost to secure a watch, to do this we will need a deposit equal to no less than 20% of the total price of the watch. Once the watch is ready to be dispatched we will contact you to take the final balance. Watches will not be dispatched until the final balance has been cleared, payment is required within 10 working days, after which time Iconic Watches reserves the right to resell the watch and order a replacement to fulfil the order. If you want to buy a watch with finance please ensure that you have been accepted before paying your deposit. If you pay a deposit and are subsequently refused finance you may, if you wish to cancel the order, be liable for a cancellation charge. If you need clarification on this please talk to one of our sales team.

Different ways to pay

• Debit card. No surcharge. The watch must be despatched to the billing address of the card
• Credit card. 2% surcharge. The watch must be despatched to the billing address of the card
• Cash - any a mounts over £10,000 will need to be supported by 2 forms of ID and an explanation of where funds came from (this is to comply with new mony laundering laws). Payments in cash may also be deposited directly in our Barclays account
• Cheque. Payable to Ancient and Modern Jewellers Ltd. Funds must clear before the watch is released.
• Bankers Draft. Payable to Ancient and Modern Jewellers Ltd. All drafts will be authenticated by our bank before the watch is released.
• Bank transfer. Only CHAPS transfers will be accepted. Please contact us for our bank account details

Returns policy.

Watches Ordered/altered to customer's specification
(Defined as those not held in stock).

Where a watch has to be ordered in response to a customer order, the watch will be registered to the customer by the authorised dealer. This represents an exemption to the distance selling regulations. The 7 day cooling off period does not apply. You are entitled to return the item for refund in the following circumstances.

• If the item ordered is not the item delivered. The items unique model number and it's description as listed on your order confirmation will be used to confirm the item ordered.
• If the item is faulty or damaged in any way.
• If the watch does not fall in to one of the above categories there may be a charge should you wish to return the watch. These cases will be assessed on an individual basis and the charge is made at our discretion. If the watch is found to have been marked there will also be a charge for any refurbishment that is necessary to return the watch to its original condition.

Watches held in stock

If you have ordered a stock item you can return it within 7 working days of receiving it. You will be refunded on condition that the watch is returned with all associated items and in the same condition that the watch was supplied in. It will be inspected on arrival and if it's found to have been marked there will be an additional charge for any refurbishment that is necessary to return the watch to its original condition.

This does not affect your statutory rights as a consumer.

Order Cancellation

Watches altered to customer specification's
(those not held in stock)

If you wish to cancel your order you should notify us by some durable form without delay. We will acknowledge your intention to cancel within 2 working days. Once your watch has been altered to you specification (see above) you may become liable for a cancellation fee. Any cancellation fee will be calculated on an individual basis up to a maximum of 20% of the purchase price. The costs will reflect the potential losses incurred by Iconic Watches in selling the watch as a pre-owned item. Each case will be assessed individually.

Delivery

All deliveries are made using the Royal Mail's 'Special Delivery' service. Each watch travels through a secure network which is separate from the regular post. The progress of this delivery is monitored at every stage via a bar-code tracking system. Accordingly, the Royal Mail guarantee that your item will arrive between 9.00am and 13.00pm on the next working day. All our deliveries are insured independently for loss or damage. All delivery times are estimations. Please ensure that your package is intact before signing for it.

Deliveries must be signed for by an adult (defined as person aged 18 or over) at the given address, once signed for responsibility for the order is transferred to the customer. All liability for loss, damage or theft is transferred from Iconic Watches to the customer. Any parcel which has been damaged or tampered with should not be signed for and delivery should be refused.

You agree that we shall not be liable for any and all losses, (including loss of data) damages, costs, claims and other liabilities which arise as a result of any delay or interruption in, or any non-delivery, or missed delivery or failure of the Equipment and/or Services due to circumstances beyond our or any of our suppliers' reasonable control (including, but not limited to, fire, lightning, explosion, war, disorder, flood, industrial dispute, sabotage, weather conditions or acts of local or central Government or other competent authorities).

Should any event, referred to the Clause above, continue for more than 90 days, then either we or you may terminate the Agreement forthwith.

Delivery Costs

Delivery to any location within the UK is £15.00. For deliveries outside the UK the cost will be £30.

Return Postage. The customer is liable for all return postage costs unless this is agreed in some durable form by a Iconic Watches representative.

Warranty coverage

Manufacturer's warranty

All brand new watches are supplied with the manufacturer's International warranty. In the exceptional case that a brand new watch is not supplied with the manufacturer's international warranty this will be made clear at the point of sale.

Iconic Watches warranty

Where a watch is supplied with a Iconic Watches.co.uk warranty we guarantee that as long as the watch is used in the way it is intended it will operate for the period of the warranty as it should were it a new watch.

Pricing

Our pricing system is based on the manufacturer's recommended retail price. As manufacturers reserve the right to alter the RRP products without notice so we must also reserve that right. If the price of a watch changes the customer will be informed and will not be obliged to proceed with the order.

All prices quoted will be a Total Price inclusive of VAT

Collection

Watches can be collected by appointment from our shop in Blackburn. Without an appointment, watches will not be available for collection. Our safes are timelocked from Friday until Monday during which time the staff have no access to our stock. A weekend appointment must be confirmed by the close of business on the previous working day. We don't want you to have a wasted journey so please make an appointment.

Definitions

Iconic Watches sources its watches from Authorised Dealers and suppliers therefore any dated paperwork may on occasion be out of sync with the date the customer receives their watch. Iconic Watches will always make up the difference by honouring the difference between the two dates. In most cases this is less than 1 week. Iconic Watches chooses to use the phrase Brand New instead of phrases such as 'unworn', 'with factory seals in place' , we have purchased a Brand New product and simply transfer its ownership over to you the customer. In the same way as the Authorised Dealer purchased the item from the watch manufacturer and the status of the watch remains brand new when resold to a customer. Here at Iconic Watches we define Brand New as a watch that has been purchased from a Authorised retailer and resold to a customer without its condition, warranty or packaging being compromised or changed in any way.

Commission Based Watch Sales

• If you decide to remove your watch from the site before the item has been listed for three months then will charge an admin fee of £50. This reflects our cost in processing the watch.
• You are liable for the cost of any work done to the watch while in our care. “work” will include polishing, cleaning, repairs, modifications etc. We will always source the best value service provides to ensure that these costs are kept to a minimum. You will ALWAYS be informed of the exact cost of any work before it is carried out on the watch.
• If a customer offers a lower amount for the for the watch than the list price then we will call you to see if this price is suitable.
• You will receive payment for your watch once the customer has held the watch for seven days and confirmed that they will be keeping the watch
• We will not be responsible for items lost in transit between yourselves and us. Any item that you send to us should be sent in an appropriate manner for the value of the items contained.

If you would like to speak to a member of staff please don't hesitate to get in touch

The iconic watches team